Refund & Return Policy
Refund & Return Policy
Last Updated: September 24, 2026
At Yukairo, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we're here to help.
1. 30-Day Money-Back Guarantee
You have 30 days from the date your order is delivered to request a return or refund.
If you are not satisfied with your purchase, contact us at:
Please include your order number and the reason for your request.
We will provide you with instructions on how to proceed.
2. Eligibility for a Return
To be eligible for a return, the following conditions generally apply:
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The return request is submitted within 30 days of delivery.
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The item is in its original condition.
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The item has not been intentionally damaged, altered, or misused.
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The item is returned with its original packaging where reasonably possible.
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You provide your order number or other information that allows us to identify the purchase.
Some products may be excluded from returns where permitted by applicable law.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as reasonably possible at:
Please include:
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Your order number
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A description of the issue
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Clear photographs or video showing the problem
We will review the issue and, where appropriate, offer a replacement, refund, or other suitable resolution.
You will not be required to pay return shipping for an item that we determine was damaged, defective, or incorrectly shipped by us, except where otherwise permitted by applicable law.
4. Refunds
Once we receive and review your returned item, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to the original payment method.
Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account.
Yukairo is not responsible for delays caused by banks, payment processors, or other financial institutions.
5. Return Shipping
Unless the item is damaged, defective, incorrect, or otherwise covered by applicable consumer protection law, the customer may be responsible for the cost of returning an item.
Return shipping costs are generally non-refundable.
If we provide a prepaid return label, the cost of that label may be deducted from your refund where permitted by applicable law.
6. Exchanges
We may offer exchanges depending on product availability.
If you would like to exchange an item, contact us at:
If the requested replacement is unavailable, we may instead offer a refund or another appropriate resolution.
7. Sale and Promotional Items
Items purchased during a sale or promotional period are generally eligible for our 30-Day Money-Back Guarantee unless the product listing or applicable law states otherwise.
Promotional discounts may not be refundable as cash.
If an order was purchased using a discount code, the refund will generally reflect the actual amount paid for the returned item.
8. Non-Returnable Items
Certain items may not be eligible for return where permitted by applicable law, including:
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Products that have been intentionally damaged or misused
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Products that have been materially altered after delivery
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Products that cannot reasonably be resold for hygiene or safety reasons
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Digital products or downloads that have already been accessed, where applicable
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Gift cards, where applicable
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Items specifically identified as final sale
If a product is non-returnable, this will be communicated on the applicable product page where required.
Nothing in this policy limits any mandatory consumer rights that cannot legally be excluded.
9. Refunds for Lost or Undelivered Orders
If your order has not arrived within the expected delivery period, please contact us at:
We will review the tracking information and work with the applicable shipping provider where necessary.
If an order is confirmed as lost in transit, we may offer a replacement or refund, subject to the circumstances and applicable law.
10. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, please contact us at:
We will work with you to determine whether the order can be reshipped or refunded.
Additional shipping costs may apply where permitted by applicable law.
11. How to Start a Return
To request a return or refund, email:
Please include:
Order Number:
Name:
Reason for Return:
Photos: If the item is damaged, defective, or incorrect.
Please do not send products back before contacting us and receiving return instructions.
Returns sent without prior authorization may not be processed.
12. Consumer Rights
This Refund & Return Policy does not limit or remove any consumer rights that you may have under applicable federal, state, or local laws.
Where applicable law provides greater rights than those described in this policy, those legal rights will apply.
13. Policy Changes
We may update this Refund & Return Policy from time to time.
When we make changes, we will update the "Last Updated" date at the top of this page.
14. Contact Us
If you have any questions about returns or refunds, please contact us:
Yukairo
Email: support@yukairo.com
Website: Yukairo.com