Shipping Policy

Last Updated: September 24, 2026

At Yukairo, we want your anime favorites to arrive safely and conveniently. We offer free shipping on all orders, with no minimum purchase required.

This Shipping Policy explains how we process, ship, and deliver orders placed through Yukairo.com.

1. Free Shipping

All orders placed through Yukairo.com include free standard shipping.

There is:

• No minimum order value

• No shipping fee

• No subscription required

• No special code required

Free standard shipping is automatically applied to eligible orders at checkout.

2. Order Processing

Orders are typically processed within [1–3 business days] after payment has been successfully received.

Orders are not normally processed or shipped on weekends or public holidays.

During periods of high demand, sales, product launches, holidays, or other promotional events, processing times may be longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

3. Shipping Destinations

We currently ship to customers in the United States.

Available shipping destinations may vary depending on the product and delivery address. If a destination is not available during checkout, we are unable to ship to that location at this time.

4. Estimated Delivery Times

Estimated delivery times depend on your location, shipping method, and the carrier used.

Standard Shipping: [5–10 business days]

Delivery times are estimates only and are not guaranteed delivery dates.

Delays may occur due to carrier disruptions, severe weather, holidays, customs procedures, high order volumes, or circumstances outside our control.

5. Order Tracking

When tracking is available, you will receive a shipping confirmation email containing your tracking number.

Please allow up to [24–72 hours] for tracking information to become active after your order has been shipped.

If your tracking information has not updated for several business days, please contact us at:

support@yukairo.com

Please include your order number so we can assist you.

6. Delivery Delays

Yukairo is not responsible for delays caused by circumstances outside our reasonable control, including:

• Carrier delays

• Severe weather

• Natural disasters

• Holidays

• Customs delays

• Incorrect or incomplete address information

• Transportation disruptions

• High shipping volumes

• Government restrictions or other unforeseen events

If your order is delayed, we will do our best to help you locate the shipment.

7. Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice that you entered an incorrect address, please contact us as soon as possible at support@yukairo.com.

We cannot guarantee that an address can be changed after an order has been placed or shipped.

If an order is returned to us because of an incorrect or incomplete address, additional shipping costs may apply if the package needs to be reshipped.

8. Lost, Stolen, or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, please first check:

• Around your delivery address

• With household members or neighbors

• Any designated safe delivery location

• Your local carrier's delivery information

If the package still cannot be located, please contact us at support@yukairo.com.

We may ask you to contact the shipping carrier or provide additional information so that we can investigate the delivery.

Once a carrier confirms delivery to the address provided at checkout, Yukairo cannot guarantee replacement or reimbursement for packages that are subsequently lost or stolen, except where required by applicable law.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible at support@yukairo.com.

To help us resolve the issue, please provide:

• Your order number

• A description of the damage

• Photos of the damaged product

• Photos of the packaging, if applicable

We will review the situation and, where appropriate, offer a replacement, refund, or another suitable resolution in accordance with our Refund & Return Policy.

10. Wrong or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us at support@yukairo.com.

Please include your order number and, where applicable, photos of the items you received.

We will investigate the issue and work with you to find an appropriate solution.

11. Customs, Duties, and Taxes

For international orders, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are generally not included in the product price or shipping cost unless explicitly stated during checkout.

Because customs rules vary by country, Yukairo cannot guarantee the amount of any applicable customs or import charges.

Customers are responsible for complying with applicable laws and regulations in their country of residence.

12. Pre-Orders

If Yukairo offers pre-order products, the estimated shipping date will be stated on the relevant product page whenever possible.

If an order contains both in-stock products and pre-order products, we may ship the items together with the pre-order unless otherwise stated.

Estimated pre-order dates are not guaranteed and may change due to manufacturing, supply, or transportation delays.

13. Multiple Shipments

In some circumstances, an order may be shipped in multiple packages.

This may happen when products are stored in different locations, become available at different times, or cannot be safely shipped together.

If your order is divided into multiple shipments, you may receive separate tracking information.

14. Returns and Refunds

For information about returning products or requesting a refund, please review our Refund & Return Policy.

Our standard 30-day money-back guarantee begins on the date your order is delivered, subject to the conditions described in that policy.

If you receive a damaged, defective, or incorrect product, please contact us before returning the item.

15. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping practices, carriers, services, or applicable requirements.

The updated version will be posted on this page with a revised Last Updated date.

16. Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact us:

Yukairo
Email: support@yukairo.com
Website: Yukairo.com

For order-related questions, please include your order number in your message so we can assist you more efficiently.